Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns:
To be eligible for a return:
• The item must be in the same condition as received & in resale condition: unworn, unused, with tags, and in its original packaging.
A photo of your item must be submitted for approval before shipping your return.
To start a return, please contact us at support@zendimcoffee.com. Returns without prior approval will not be accepted.
Return Process and Costs:
• If you wish to return your product for a full refund, you will need to ship the item back to the address provided by our team.
• Return Shipping Cost: Return shipping fees are the responsibility of the customer.
• Upon receiving the returned item, our team will inspect it to ensure it is in its original condition.
• Once approved, we will process your refund promptly.
Damages and Issues:
Please inspect your order upon receipt and contact us immediately or within 5 days of receipt with photos/videos if the item is defective, damaged, or if you receive the wrong item. We will work with you to resolve the issue quickly.
Exceptions / Non-Returnable Items:
We do not accept returns for the following items:
• Perishable goods (e.g., food, flowers, or plants)
• Custom products (e.g., special orders or personalized items)
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
Additionally, sale items and gift cards are not eligible for returns.
If you have questions or concerns about your specific item, please contact us at support@zendimcoffee.com.
Exchanges:
To exchange an item, return the original product following the steps above. Once your return is approved, you can place a new order for the desired item.
European Union 14-Day Cooling Off Period:
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason without justification. Your item must be in the same condition as received: unworn, unused, with tags, and in its original packaging. Proof of purchase is required.
Refunds:
Once we’ve received and inspected your return, we will notify you of the refund approval status. Approved refunds will be processed to your original payment method within 10 business days.
If your refund has not been received after 15 business days, please contact us at support@zendimcoffee.com for assistance.
How to Initiate a Return
If you believe your return meets the eligibility criteria above, please contact our customer support team at support@zendimcoffee.com.
Our representatives will guide you through the return process and provide further assistance.
Packaging Your Return
When returning an eligible item, please ensure it is securely packaged to avoid damage during transit.
We recommend using a trackable shipping service for your return to ensure its safe arrival.
Chargeback Prevention, Let’s Fix It First!
We are here to help before a chargeback is necessary! If you experience any issues with your order, please contact our support team at support@zendimcoffee.com, and we will work with you to resolve any problems quickly.
By placing an order with ZenDim, you agree to these terms, and chargebacks filed outside of this policy will not be honored.
Need Help?
Our ZenDim team is always here for you! If you have any questions, feel free to reach out at support@zendimcoffee.com, and we’ll be happy to assist you.